Congratulations on the purchase of your new Patterson Home! Thank you for selecting us as your builder. Because we know how important this new investment is to you, and it is important to us to deliver a high quality product, we offer a one-year warranty on your home. We have learned over years of experience that it is not uncommon for a new home to experience issues due to weather, settling, and other factors. Rest assured that we will work to with you to address these issues promptly.
Submitting a Warranty Request
Here are simple guidelines when submitting a warranty request that will assist us to address your request quickly:
- Send one item/claim per request
- Please be as detailed as possible
- Attach 1-2 photos of the damaged part of the home
- Please work to be available during regular business hours
Taking care of your warranty is a priority for us, and it is important for us to communicate a healthy expectation around what you can expect from us. While most requests are completed within 2-3 weeks requests can vary depending on how many contractors are involved and the time it takes for ordered material to arrive. Inclement or cold weather can cause a delay and jeopardize the quality of the repair. In such cases, we may elect to wait until warmer weather to address the issue.